Terms of service

Last updated: August 15, 2026

OVERVIEW

This website is operated by OndulOfficial. Throughout the site, the terms “we,” “us,” and “our” refer to OndulOfficial. By visiting our website or purchasing from us, you agree to these Terms of Service and the policies referenced below. If you do not agree, please do not use the website.

1. ELIGIBILITY AND ACCOUNTS

You must be at least the age of majority in your state or province of residence to make a purchase. You are responsible for providing accurate, current information and for maintaining the security of your account credentials.

2. PRODUCTS AND INFORMATION

We work to present product descriptions, photographs, ingredients, prices, and availability accurately. Colors and appearance may vary by device. Product information is provided for general informational purposes and is not medical advice. Follow all directions and warnings on the product packaging. Patch test personal-care products when appropriate and stop use if irritation occurs.

We may update descriptions, prices, availability, or discontinue products without notice. We may limit quantities or refuse an order when reasonably necessary.

3. ORDERS AND PAYMENT

Submitting an order is an offer to purchase. An order is accepted after payment is authorized and we send confirmation. We may cancel or limit an order due to inventory errors, suspected fraud, pricing mistakes, shipping restrictions, or other legitimate reasons. If we cancel a paid order, we will issue the applicable refund.

You agree to provide accurate billing, payment, and contact information. Prices are shown in the currency displayed at checkout. Taxes, shipping, customs, and import charges may apply as shown at checkout or required by law.

4. SHIPPING AND DELIVERY

Shipping costs and estimated delivery times are shown at checkout when available. Delivery dates are estimates and are not guaranteed. Delays caused by carriers, customs, weather, address errors, or events outside our reasonable control may occur. Tracking information will be provided when available.

5. RETURNS, REFUNDS, AND CANCELLATIONS

Returns and refunds are governed by our Return and Refund Policy at /policies/refund-policy. For hygiene and safety, opened or used personal-care products are not returnable unless they arrived damaged, defective, or incorrect, except where applicable law requires otherwise. Contact us as soon as possible if you need to request a cancellation; we cannot guarantee cancellation after fulfillment has started.

6. PERSONAL USE

Products sold through this store are intended for lawful personal or household use unless otherwise agreed in writing. You may not purchase products for unauthorized resale, export, or fraudulent activity.

7. INTELLECTUAL PROPERTY

The website’s branding, design, text, graphics, photographs, video, and other content are owned by or licensed to OndulOfficial and are protected by applicable intellectual-property laws. You may use the website for personal, non-commercial purposes only. You may not reproduce, distribute, modify, or exploit our content without written permission.

8. PROHIBITED USES

You may not use the website for unlawful, fraudulent, abusive, infringing, or harmful activity; transmit malicious code; interfere with website security; collect personal information without authorization; or attempt to bypass access controls.

9. THIRD-PARTY SERVICES

Our store is hosted by Shopify and may use services provided by payment processors, fulfillment partners, analytics providers, advertising platforms, and other third parties. Those services may be governed by their own terms and privacy policies. We are not responsible for third-party websites that you choose to visit.

10. PRIVACY

Our collection and use of personal information are described in our Privacy Policy at /policies/privacy-policy. By using the website, you acknowledge that information may be processed by Shopify and other service providers as needed to operate the store and fulfill orders.

11. DISCLAIMER

To the extent permitted by law, the website and products are provided “as is” and “as available,” except for any express warranty stated on the product page or required by law. We do not guarantee uninterrupted or error-free access to the website. Nothing in these Terms limits rights that cannot legally be limited.

12. LIMITATION OF LIABILITY

To the fullest extent permitted by law, OndulOfficial will not be liable for indirect, incidental, special, punitive, or consequential damages arising from use of the website or products. Where liability cannot be excluded, it is limited to the amount paid for the product giving rise to the claim, except where applicable law requires otherwise.

13. GOVERNING LAW

These Terms are governed by the laws applicable where OndulOfficial is established, without limiting mandatory consumer protections that apply in your place of residence.

14. CHANGES

We may update these Terms by posting a revised version on this page. Material changes will take effect as required by applicable law. Continued use of the website after an update means you accept the revised Terms.

15. CONTACT

Questions about these Terms can be sent to ondulofficial@gmail.com.