Shipping policy

Order processing

After your payment is confirmed, your order is sent to our fulfillment partner for processing. Processing times vary by item and destination. Available shipping methods, shipping cost, and the estimated delivery window are shown at checkout before you pay.

Tracking

When tracking is available, we will email it to the address used at checkout after your order has been dispatched. Tracking updates can take time to appear after a carrier receives the package.

Split shipments

Items from the same order may be fulfilled separately and can arrive in more than one package. If this happens, you may receive a separate tracking number for each package.

Address changes

Please contact us as soon as possible if you need to correct a shipping address. We cannot guarantee an address can be changed after an order enters processing. Customers are responsible for providing a complete and accurate delivery address.

Delays and lost packages

Delivery dates are estimates, not guarantees. Carrier, weather, customs, and other delays can occur after dispatch. If tracking has not updated for an extended period or your package appears lost, contact us and we will review the shipment with our fulfillment partner or carrier.

International orders

International orders may be subject to customs duties, taxes, or import fees charged by the destination country. Unless checkout states otherwise, those charges are the customer's responsibility.

Questions

For shipping questions, contact us at ondulofficial@gmail.com or use our contact page. Include your order number when available.